This one day tenth annual conference focuses on the redesigning processes, change and innovation to improve the patient journey. Following the chairman’s introduction, Mr Rashad Massoud Senior Vice President Quality and Performance Institute USA, Director USAID Health care improvement Project, and University Research Co, LLC will deliver a presentation on redesigning the patient journey, discussing Process Mapping and redesign, Quality, Innovation, Productivity and Prevention, mapping and analysing the patient journey to identify areas for improvement, and does improving quality across the patient pathway save money.