In March 2010 the Care Quality Commission released guidance regarding compliance's entitled 'Essential Standards of Quality and Safety'  This one day eighth national conference chaired by Chris Bostock Head of public and health experience department of health is a practical guide to handling, resolving and learning from complaints for clinical and managers in health and social care. The chairman opens the conference with an introduction to the day and a presentation on ensuring complaints are an integral to the improvement of the service we provide.

The conference concludes with a presentation entitled 'Complaints and Principles for Remedy' and will discuss ensuring a fair and effective system and designing remedies.